Who to contact at Colne

Customer Services

Neighbourhood Team

Income Management Team

Resident Involvement Team

Other useful contacts

Whatever your question, there is someone at Colne who can help you. This guide explains which department can help you with your enquiry.

Contact customer services

Contact our Customer Services team

  • Make basic rent enquiries

  • Report a repair

  • Discuss the housing transfer list or mutual exchange register

  • Report anti-social behaviour

  • Make a complaint

  • Order a new ‘Allpay’ card

  • Pay your rent

You can reach Customer Services by calling 01206 244700 or by emailing customerservices@colnehousing.co.uk


Our neighbourhood team

Contact our Neighbourhood team for advice on:

  • Changes or queries about current tenancy agreement

  • Neighbourhood, grounds maintenance and communal cleaning enquiries

  • Guidance on the anti-social behaviour process or advice on an on-going case

  • Information for Local Neighbourhood Reps

You can find out who your Neighbourhood Officer is and how to contact them by clicking here.

Income Management

Contact our Income Management team for advice on:

  • Any changes in your financial circumstances

  • Detailed rent enquiries

  • Difficulties in paying your rent

  • Housing benefit guidance

  • Service charge enquiries

  • Setting up a Direct Debit

You can find out who your Income Management Officer is and how to contact them by clicking here.

Contact our Resident Involvement team for advice on:

  • Joining the Resident Committee

  • Board membership – becoming a Non Executive Director

  • Being part of the Readers Panel

  • How to become a Recruitment Panel Member

  • Becoming a mystery shopper

  • Training as a Local Neighbourhood Rep

  • Arranging a home visit

  • Completing feedback surveys

  • Finding out how you can give us your feedback


You can contact our Customer Engagement Officer by calling 01206 244717 or by emailing voices@colnehousing.co.uk



Need to reach us outside of office hours?

Should you need to contact Colne for an emergency repair before 9am and after 5pm on a weekday, or at the weekend, please ring 01206 244700. This line is manned 24 hours a day, 7 days a week and you will always be able to talk to someone who can help.

Other useful contacts

For Housing Benefit applications and enquires please call your Local Council on the following numbers:

Colchester: 01206 282300

Chelmsford: 01245 606879

Tendring: 01255 686811

Maldon: 01621 854477

Braintree: 01376 557852

Babergh: 01473 826633


If you smell gas please call the following number immediately. The call is free:

Transco:  0800 111 999


If you have a query with the quality of your water supply or you have a blocked drain, please contact:

Anglian Water:  0845 7145145